COVID-19 Important Information


We work thoroughly in guests’ and staff wellness and safety. That is why we have developed a Guest Care Program following the recommendations of the World Health Organization (WHO) regarding the prevention of COVID-19 so that Loi Suites is #YourSecureLocation. 
We have obtained the Safe Travels seal, awarded by the World Travel and Tourism Council (WTTC), which certifies that the implemented protocols comply with international requirements.

Online Guest Service at your disposal: Contactless check-in , check out  and all the information needed for your stay is now on line.

Housekeeping protocols: in our hotels we focus on strict national and international protocols . We choose  high quality products for desinfection in public areas and guest rooms with an additional desinfecting step for several surfaces in the room such as handles and knobs, switches, electronic controls, remote control, safe , amenities and major bathroom surfaces.

Personal protection: desinfecting elements will be available in the access and public areas.

Social distance: we have redesigned the spaces to garantee our guests what is now a priority. Clear signs will indicate the adecuate distance. Some amenities will have scheduled shifts to provide more protection.

Food and beverage: There are several changes in our restaurants . Spacing of tables and chairs, increased hygiene standards, new process of ordering and delivery.

Security and health protocols for Team Members: all the staff  is fully equipped and well trained to guarantee their safety and proper work.



Passengers who must re schedule their trips due to COVID-19 please contact by phone at +54 11 5777-8950 or bay email to (Recoleta), (Chapelco), (Esmeralda), (Iguazú).

We keep on working to provide the best experience for our guests